Social and Community Services and Supported Work

The social and community services industry is fast growing and includes the crisis assistance and supported housing sector, the social and community services sector, the home care sector and the family day care scheme sector.

Employees are usually covered by a modern award such as the Social, Community, Home Care and Disability Services Industry Award 2010.

You may need assistance with:

  • negotiating or reviewing your employment contract;
  • modern award entitlements and position classification;
  • harassment at work;
  • disciplinary action and termination;
  • redundancy processes and entitlements.

Call WorkLegal to arrange a fixed fee consultation to discuss how we can assist you.

Have you experienced difficulty working in the social and community services sector? Contact us for early advice.

1300 223 398


Case Study – Pay rate within award classification

Jill is employed by an agency under the Social, Community, Home Care and Disability Services Industry Award 2010 and paid as a home carer even though most of her working day is providing lifestyle support to persons with a disability when out in the community.   Jill is confused about how the Award applies to her position and takes legal advice.  Jill is advised that the classification and higher pay point as a social and community services employee is more suitable to her position.  Jill’s lawyer helps her to raise the issue appropriately with her employer, which agrees to rectify the classification and pay.

Case Study – unfair dismissal and other rights for a dismissed social and community services worker

Andy’s uncle and aunt established and own a business that provides social and community care to persons with a disability.   Andy is employed by the business as a social and community services employee.  Andy asks for a pay rise and said he believes he should have a higher classification under the Social, Community, Home Care and Disability Services Industry Award 2010.  The business owners (Andy’s uncle and aunt) are furious and say he should be grateful he has a job at all.  A week later Andy asks if they have reconsidered is request, and his employment is terminated on the spot.   Andy seeks legal advice and is advised that he should have been paid at a higher classification.  Andy is also advised that the circumstances of dismissal give rise to rights of action under either unfair dismissal or general protections (adverse action) laws, and that important time limits apply to commencing a claim.   

Need help?

Don’t leave it too late. Wherever you are in Australia we can help.


Call us for a no-obligation chat to assess if we can assist you:

1300 223 398


Email us with details about your situation and we will reply soon.


Office: 155 Varsity Parade, Varsity Lakes, QLD 4217

Based in Gold Coast Queensland, we assist our valued clients wherever they are in Australia.